Try us out risk-free for 30 days!

At Active-Venture, we want to be sure that your hosting experience with us will be a positive and pleasant one. However, we understand that sometimes things just don’t work out, and that is why we offer a 30 day money back satisfaction guarantee.

If for any reason you are not satisfied with our service within your first 30 days of service, simply let us know and your hosting fees will be refunded (except fees for Additional Services). If you have any questions, please feel free to contact our sales team at sales@active-venture.com.

How to request for cancellation/refund?

In the event that you wish to cancel your account within the first 30 days, please contact us at our sales email address at: sales@active-venture.com. Please provide us the following account information to assist us in the process:

– Your full name (used on the sign up form)
– Your account name
– Your account password
– Your domain name

A full refund for your hosting fee will be made within 24 hours, after receiving and verifying your account information.

Please note that there will be no refund for excess bandwidth fee and Additional Services that you have requested. If you used more than the allocated bandwidth for your account within the fist 30 days, the excess fee will be deducted from the amount to be refunded to you.

Terms and conditions

As specified in our Terms of Service, the above guarantee will be VOID if your account violates our policies. You should also make sure your files are backed up when you request for cancellation, as your account information and back-up files will be promptly deleted. The window of this guarantee ends exactly 30 days from the date from which you signed up. After your 30 days are up, you cannot receive refund for the remainder of your service, but you may still cancel your hosting account at any time.